Terms and Conditions

1. In these conditions of sale The Company means Savoy Sash Windows whose office is at 11 Dunholme Green Edmonton London N9 9LS. The Customer” means the person, firm or company from whom an order is accepted by the Company. “Goods” means goods or services which are subject of such an order be it placed verbally or in writing.
2. The Customer agrees to purchase and have installed the Goods specified in the form of an order.
3. Orders are individually manufactured, and any Goods not used in their intended location in the Customer’s premises cannot be credited against the contract price.
4. The Price payable and the dates on which payments are due are shown on the Purchase Agreement.

4.1 Unless stated otherwise on the Purchase Agreement, the Price considers any discount, rebate or offers. You will not be entitled to any reduction in Price if we make any promotional offers on Goods after the date of the Contract.

4.2 Unless alternative terms are otherwise stated by us on the Purchase Agreement, we require payment of 50% of the total Goods and Services upon order. An interim 30% payment of total the Goods and Services is due prior to installation. A final payment of 20% of the total Goods and Services is due upon completion of installation services. Payment by bank transfer must clear our account prior to commencing installation services.

 

4.3 Payment must be made by bank transfer (BACS), debit or credit card (Visa, Mastercard and American Express).

4.4 If you fail to pay any sum owed to us under the Contract by the date it falls due then without limiting any other right or remedy available to us, we may: –

If you cancel the Contract or suspend any further deliveries of Goods or the provision of Services to you, such cancellation or suspension shall not obviate your obligation to make payment under the Contract.

4.5 Any payment made by you for any Goods or Services supplied under any other contract between you and us either towards a payment due under this Contract or otherwise towards any other debt owed by you to us as we see fit, whether before or after any judgement.

4.6  If scaffolding is required, there will be an additional cost, we would aim to include an estimate in your quotation. The scaffolding will not be alarmed, unless you specifically request that it is, for which extra charges would apply. Scaffolding is provided for the sole use of Sashed Limited fitters and cannot be accessed by others without written permission from our scaffolding contractor. Extra charges may apply for the scaffolding to be accessed by others.

 

 

 

5. This order is accepted by the Company subject to a final technical survey, which will be carried out in daylight hours.
6. The Company reserves the right to cancel this order if the surveyor is not entirely happy that the Company can fulfil its obligations to the Customer within the contract price. In this event, any deposit or monies in respect of the contract will be refunded in full by the Company.
7. The Customer hereby acknowledges that the items and diagrams in this contract have been checked and are correct.
8. Risk shall pass to the Customer when Goods leave the Company’s premises where the Customer collects. Risk shall pass to the Customer when Goods have been installed by the company.
9. Notwithstanding that the risk in the Goods has passed to the Customer, the ownership of the Goods shall remain with the Company which reserves the right to possession and to dispose of the goods until such time that payment has been received in full by the Company and cleared through the Company’s bank account.
10. The Customer agrees to permit access to the Company, its servants and workmen to the installation address at all reasonable times in order that the Company may carry out the works scheduled. If, within 28 days of being advised that the Company is ready to install, the Customer has not agreed to an installation date, the balance of the bespoke product* supply cost becomes payable. A bespoke product is one that has been designed and manufactured to the Customer’s specification and/or made to measure. For example, including, but not solely; glass, frame colour or hardware specification.
11. The Customer will provide the free use of a reasonable amount of water, electricity and toilet facilities.
12. The Company will take all reasonable care of the Customer’s property when carrying out the work but cannot accept liability for re-decoration.
13. The contract price does not include for the repair or replacement of any rotten timber, defective lintels, hidden services or hazardous materials such as asbestos found during carrying out the works of for the repair otherwise of any other structural defects unless such work is specified in the schedule of work. Any such work found to be necessary will be brought to the attention of the Customer and will be the subject of a separate quotation.
14. You are responsible for ensuring that your property is structurally sound, in good condition and free from material defects. We cannot be held responsible for any damage caused or extra work required if this is not so. especially when other trades are working in or around the property especially on scaffolding.
    Any works that is carried out on the external part of the property can cause debris to enter the building and cause damage to the glazing. this has got to be at the risk of the customer and the contractor that is involved in the other works to the property.
    it is wise to have copies of all contractors/ subcontractor’s public liability’s insurance so that if an insurance claim is needed due to damage or untidy work areas this can be done in a speedy manner.
15. The Company does not undertake to move services, fixtures or fittings which are ancillary to the basic structure of the property, e.g., radiators, pipes, electricity, telephone or television cables and the Customer shall remove all household fixtures, including curtains, nets and blinds, before the installation is due to commence. The Company does not take any responsibility for damage caused to any of the above, if not removed by the Customer whilst work is executed. The Company reserves the right to charge for wasted time if it is unable to carry out work due to site specific restrictions/conditions.
16. No undertaking can be given that the Customer’s existing doors, windows and/or frames can be removed to be fit for re-use or any other purpose and they will be removed from the site and disposed of unless the Customer instructs the installer to leave them. Every effort will be made to protect and clean working areas as best as practicable, but the Company cannot be held responsible for small fragments /splinters/ particles, which may still be present.
17. We will take reasonable care to keep intact any panes or frames from old windows and doors and any secondary glazing that you tell us you wish to retain but such items are fragile and prone to breakage on removal. Accordingly, we will not be liable for any damage or total loss of such items during or following their removal unless caused directly by our negligence.
18. The Company reserves the right to make minor variations in the specification of any of its products at its discretion and without prior notice to the Customer, in keeping with the Company’s policy of continuous development and improvement. Any specification changes will be of an equal or improved product standard.
19. Any product guarantee will come into effect immediately upon completion of the works provided that the full price has been received (less any appropriate amount in the event of defects) by the Company on the due date.
20. It should be clearly understood that no alteration or cancellation of the order, if signed by the Customer or work agreed upon in email verification of replacement or restoration “subject to building society/bank/finance company approval”, can be made, unless written confirmation of the refusal of finance received from the building society/bank/finance company concerned is provided to the Company. At that time, this Contract will be deemed to be null and void and any deposit which has been paid will be returned to the Customer.
21. The delivery or installation period quoted is that anticipated at the time of the order and will be improved on if possible. If this contract is not completed within the specified delivery period, the Customer may serve notice on the company in writing, requiring that the work be carried out and completed within six weeks. If the work is not completed within such expended period, the Customer may cancel the uncompleted work covered by the contract without penalty on either side and without loss of any deposit paid by serving written notice by recorded delivery post to the Company. Notwithstanding the foregoing, the Company shall not be liable for any delay in the completion of work which arises from causes beyond the reasonable control of the Company; If time has been made the essence of the contract, time shall not run during such delay or when a delay due to the customer or manufacturer of glazing products.
22. The Company’s liability to the Customer in respect of the direct or indirect consequences of any breach or non-performance howsoever caused or of the strikes or of lock-outs or of any other circumstance beyond the Company’s control or of non-supply by a third party or arising out of negligence or of any misrepresentation or of force majeure or of any other tort or breach of statute by the Company, its employees or its agents shall be limited to the price of the goods which are subject matter of the particular order. The Company reserves the right to treat the contract as at an end with no compensation payable to the Customer.
23. The Company does not claim or guarantee that its products eliminate or even reduce the incidence of condensation.
24. Any specifications, statistics, advice or other information given to you by us regarding any glass we supply is either quoted from or based on information provided to us by the manufacturer and relates solely to the glass itself. Such specifications, statistics, advice and information do not relate to or take account of the acoustic properties or performance of your building so it is possible that the installation of the glass may not meet your expectations in relation to noise reduction or sound proofing.
25. The Company will, at its sole discretion, repair or replace all goods that are or become defective by reason of faulty materials or workmanship in line with our written guarantee.
26. For general applications quality inspection is routinely carried out by visual observation, that is looking through the glass in the plane of the glass sheet at normal incidence (i.e., at 90 degrees to the glass surface). In line with the Glass and Glazing Federation (GGF) Guidelines, the glass shall be viewed from a distance of not less than 3 metres away. The use of strong lamps and/or magnifying devices is not allowed. It is not permissible to find defects at close range and then mark them so as to be visible from the given viewing distance.
27. Nothing in these terms and conditions shall be interpreted as excluding or restricting the statutory rights of the Customer.
28. The formation, construction and performance of this agreement or shall be governed in all by English Law.